OUR PRIVACY POLICY

Who we are

Mills Hill Developments Limited (company number: 08811180) of 501 Middleton Road, Chadderton, Oldham OL9 9LY, is a hospitality company running a number of venues, including:

  • El Gato Negro Tapas (King Street, Manchester)
  • Canto (Henry Street, Manchester)

Your personal information will be collected by Mills Hill Developments Limited (unless stated otherwise in this policy), as a parent company of all listed trading operations above.

Contact Details

Mills Hill Developments Limited is registered at the address above, with direct contact available at our Head Office, details being as follows:

MHDL, Unit 304, Ducie House, 37 Ducie Street, Manchester M1 2JW
0161 236 0313

headoffice@mhdl.co.uk – general enquiries

privacy@mhdl.co.uk – privacy specific enquiries

For clarity, Mills Hill Developments Limited, will from here onwards be referred to as MHDL.

About this privacy policy

This privacy policy, together with any other terms which you may have entered into with MHDL (for example, terms and conditions for booking at one of our restaurants), explains what information MHDL may collect about you, how MHDL may use such information, and the steps MHDL takes to ensure that it is kept secure. This policy also explains your rights in respect of your personal data.

MHDL takes your privacy very seriously and is committed to protecting your personal information.

Please ensure you have read and understood the terms of this privacy policy before browsing our website, making a table reservation, making an enquiry, applying for a job via our jobs webpage, signing up for our mailing list, signing up to any of our loyalty schemes, and/or accessing the Wi-fi available at any of our venues.

Please note that the website and other digital platforms MHDL provides may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our website and our own digital platforms. MHDL recommends that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

How to contact us

If you have any questions about the information we hold on you, our designated compliance team can be contacted via email at privacy@mhdl.co.uk, via post at:

MHDL, Unit 304 Ducie House, 37 Ducie Street, Manchester, M1 2JW

or via phone on 0161 236 0313.

Information we collect about you, how we use your information and our lawful basis for doing so

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.

The table below sets out details of when you may provide personal information to MHDL, what personal information you will provide, how MHDL will use such personal information and our lawful basis for such use. Please also see CCTV and Cookies below:

Privacy
MethodWhat dataHow we use dataOur basis for use
Submitting an enquiry to the website, via phone or emailName, Email Address, Phone Number, D.O.B and any other personal information you may share with MHDLTo respond and deal with your query. 

All personal data will be stored via a secure server and accessed only by authorised personnel.Our basis for use of your personal data in this way is to have the means of contact to fulfil your specified query.
Booking a table at the venue using the website, by phone or email or in personName, Email Address, Phone Number and any other personal information you may provide with MHDL as part of your bookingTo process and confirm your booking, and as a form of contact relating to said booking.

All personal data will be stored via a secure server and accessed only by authorised personnel. Data will only be used in conjunction with your booking, and not as a form of marketing, unless specifically opted-in to accept such marketing information.Our basis for use of this data in this way is to be able to process and confirm your booking as you requested.
Signing up to the venue’s mailing listName, Email Address, Phone Number and any other personal information you may provide with MHDL as part of your opt-in to the mailing listTo send you the latest news, offers and events, relating to the venue and any other venues in the group you registered an interest with.We will only send you marketing communications, if you opt-in consent.
Offering card details in order to confirm a booking, when requiredName, credit/debit card detailsTo hold in a secure server, and only to use in the event of a no-show or cancellation with less than 24 hours notice (as per booking T’s&C’s)

Data is never accessed or viewed by internal venue staff. All data held and controlled by Stripe Inc. (see Disclosure below), who are issued to charge in the events listed above.To be able to secure bookings when requested, as per our bookings terms and conditions, and as per our bookings policy.
Sending your CV in relation to a job applicationAll personal information held on your CV (Including but not limited to Name, Address, phone number, email address)To assess your suitability for an advertised job role, and to contact you where relevant in order to discuss said job application.To be able to assess your suitability for an advertised job role, and contact you for more information where necessary.

Monitoring and CCTV

Please note that for your safety and security, CCTV is in operation in all of our premises which are open to the public (both inside and at the entrance(s) to and in any outdoor areas of the venue).

Such CCTV footage is retained for up to 30 days following initial collection, and may be shared with the police or other relevant crime-fighting agencies following a substantiated request.

There may be photographers present at our venues from time to time and we may display images captured by said photographer on our website or other digital marketing channels. If you are included in any photograph and object to this being on our website or other digital marketing channels (or MHDL retaining this) please contact us using the details set out in the policy and MHDL will arrange for the relevant photograph to be removed.

Job Applications: CV’s

MHDL offers a direct contact form via each specific venue website, to be able to apply for advertised employment roles. These forms include the opportunity to include/attach a copy of your personal CV for reference. All CV’s MHDL receives (including those accepted via third party sites such as indeed.com), are subject to the terms of retention set out as follows:

  • All electronic CV’s are collected and stored via a secure email server, with designated access, as listed in internal company documentation.
  • All physical CV’s are stored internally according to the same policy and documentation, and are accessible only to those designated.
  • If an application is successful, both electronic and physical CV’s will be held for a period as such determined by the interview process. If an interview process is successful, and an applicant is hired, CV’s may then be kept for record, and will fall under internal Employee data policies.
  • If an application is unsuccessful, or if an applicant is not considered for a role, CV’s will be kept for a maximum period of 6 months, upon which electronic data and physical data will be destroyed.
  • CV’s and application data will never be shared with third parties, and will only be used for the purpose of which it was intended. Personal data gathered via applications will never be used for marketing purposes.

Retention: how long we store your personal information

MHDL stores the different types of personal information we hold for different periods depending on why and how MHDL is holding and using such data. Our retention periods are as follows:

  • where we are holding your personal information on our mailing database or as part of our loyalty schemes, for so long as you wish to continue to be part of our mailing list or loyalty scheme (as applicable) or if you have not engaged with us (made an enquiry, reservation, opened an email, clicked-through from an email, used your loyalty card etc.) for 24 months. Even if we no longer send mailings to you or remove you from our loyalty scheme, we may keep your name and email address on a separate repression list for a number of years following this for the purpose of ensuring that our mailings are not inadvertently shared with you.
  • where we are holding your personal data to enable us to carry out a reservation for 6 months following the date such reservation has been completed (i.e. the date on which your table is booked with us), unless you have chosen to join our mailing list (in which case the personal data will be held for so long as you wish to be part of our mailing list).
  • where we are holding your personal data for payment processing reasons (such as to confirm a booking where necessary), such personal data will be retained strictly in accordance with Payment Card Industry Data Security standards*, and will be held securely on an external server (never in an individual venue)
  • where we are holding your personal data for customer service reasons or to deal with an enquiry you have submitted, for such period as is necessary to ensure that your query has been dealt with fully and properly in accordance with our usual standards (this will normally be around thirty days following the date of collection).

For more information on PCI standards, visit https://www.pcisecuritystandards.org/

Disclosure of your information 

In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of data processing activities on our behalf.

We may share your personal information with the following third parties who shall process such information on our behalf: 

  • Mailchimp (The Rocket Science Group LLC) who store our mailing database and send communications on our behalf.
  • PaymentSense, our payment processor in respect of in-venue purchases.
  • Stripe Inc., our online payment processor for booking confirmation payments/charges.
  • ResDiary, who manage our online reservations system.
  • Google Analytics, who assist us in improving our website.

We may also share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (c) where such disclosure is necessary to protect the safety or security of any persons, and/or (d) otherwise as permitted under applicable law.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

International Transfers

Mailchimp and Stripe Inc.(referenced above) are located in the United States. Mailchimp and Stripe participate in and have certified their compliance with the E.U. – U.S. Privacy Shield Framework and are committed to protecting your personal information.

Access & Disclosure of your information

To unsubscribe from our mailing list or change the information we hold about you follow the link at the bottom of each communication we send to you, or contact us at privacy@mhdl.co.uk or by phone on 0161 236 0313.

More about your information – your rights

You have various rights in respect of the personal information which MHDL holds about you. You may correct, update or request permanent deletion of your personal information at any time by emailing us at privacy@mhdl.co.uk or in writing to the address listed at the beginning of this document. Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.

We encourage you to promptly update your personal information if it changes.

You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address listed at the beginning of this document if you wish to exercise this right.

You also have the right to object to our use of your personal information for direct marketing (including any profiling we carry out for this purpose) or where this is likely to cause or is causing you damage or distress. Please contact us at privacy@mhdl.co.uk or in writing.

Our protection of your information

Your personal information will be collected, stored and used securely by MHDL. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we hold and adhere to the latest security best practices and methodologies. 

Under 16s

As a licensed premises we do not hold information on anyone under 18 for the purposes of marketing. This is (one reason) why we may request year of birth on some of our forms. 

Changes to this policy / Complaints  

Any updates to our policy will be published on the website.

If you wish to make a complaint please contact privacy@mhdl.co.uk

You also have a right to complain in respect of MHDL’s use of your personal data to the Information Commissioners Office but please contact us before you escalate your complaint.

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps MHDL to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that MHDL store in your browser or your device if you agree. Cookies contain information that is transferred to your device’s storage.

We may use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and use our reservation and purchase services.

Analytical/performance cookies. They allow MHDL to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps MHDL to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables MHDL to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website and other sites such as Facebook, the pages you have visited, and the links you have followed. MHDL will use this information to make our website and the advertising displayed on it more relevant to your interests.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 24 months, although some will expire prior to this.

E&OE